💬 Help Center
We’re Here to Help
Questions about the WLU App? Our team is ready to assist you.
EMAIL SUPPORT
Send Us an Email
For general questions, account help, and course inquiries. We respond within 24–48 hours.
SUBMIT A TICKET
SUPPORT TICKET
Fill out the form below with details about your issue and we’ll follow up promptly.
PESPONSE TIME
BUSINESS HOURS
Monday – Friday
9:00 AM – 6:00 PM EST
We aim to respond within 1 business day.
Submit a Support Request
Fill out the form below and our team will get back to you within 1–2 business days.
Frequently Asked Questions
How do I access my purchased courses?
Log into the WLU app and go to the “Courses” section. All purchased courses appear under “My Courses.” If missing, try logging out and back in.
I forgot my password. How do I reset it?
Tap “Forgot Password” on the login screen and enter your registered email. You’ll receive a reset link within minutes. Check your spam folder if it doesn’t appear.
How do I request a refund?
All sales are generally final per our Terms & Conditions.
The app is crashing or not loading. What should I do?
First, close and reopen the app. If the issue persists, uninstall and reinstall from the App Store or Google Play. Ensure your device OS is up to date. If problems continue, contact us with your device type and OS version.
How do I delete my account?
Email us at [email protected] with the subject “Account Deletion Request.” This action is permanent and cannot be undone.
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“Rebuild the Industry. Elevate the Artist.”